Our Customer Experience Group is focused on being a partner to each Social Race Media customer and providing exceptional support from the first day of your license. Strong technical and customer support, along with a passion for understanding customer goals, make SRM’s customer service among the most engaging and highly recommended in the space.
All Social Race Media users have access to on-demand video training and a full library of user guides. Ongoing training refreshers, or “therapy sessions,” can be scheduled with Tech Therapy. Custom training sessions are also available.
Tech Therapy is Social Race Media's full-time technical support team. All customers have access to phone and online technical support. In addition to technical assistance, this expert team works in tandem with SRM Implementation Specialists and Account Managers to provide the most thorough customer support in the social relationship management space.
Dedicated to your company throughout the duration of your license, an experienced Account Manager is designated as a permanent point of contact and is committed to ensuring customers get the most out of the platform. Optional Strategic Account Management services are available, providing you with strategy sessions, goal discovery, quarterly reviews, and more.
Personalized Implementation Process
Every new customer works with the SRM Implementation Team to guide them through the on-boarding process. Our Implementation Specialists ensure you are up and running across all social media accounts, franchises, or brands.
Ongoing Education and Communication
From the first day as a customer, your team will have access to SRM U, Social Race Media's exclusive resources and education website. Here you’ll find customer only webinars, worksheets, and newsletters, plus case studies and customer examples to elevate your Social Race Media usage. Frequent communication about new features, product updates, and other breaking announcements are also part of the customer experience.