Category: Customer Service

Customer Service

Actionability of Customer Experience Intelligence

<div class="at-above-post-cat-page addthis_tool" data-url="http://socialracemedia.com/actionability-of-customer-experience-intelligence/"></div>Shutterstock Do intelligence and actionability go hand-in-hand? The basic difference between data and intelligence is this: data are facts, and intelligence is the arrangement of data …
Customer Service

Liability of Location Tracking In Field Service

<div class="at-above-post-cat-page addthis_tool" data-url="http://socialracemedia.com/liability-of-location-tracking-in-field-service/"></div>In Ridley Scott’s Alien, there’s a scene in which Tom Skerrit’s character, Dallas, attempts to hunt down the titular creature as it slinks through their spaceship’s …
Customer Service

3 Ways To Avoid Customer Rage

<div class="at-above-post-cat-page addthis_tool" data-url="http://socialracemedia.com/3-ways-to-avoid-customer-rage/"></div>Image source: Pexels.com I came across an article this week that immediately caught my attention: Top Takeaways From The 2017 Customer Rage Study. While the study …
Customer Service

Use Artificial Intelligence To Build Your Online Business

<div class="at-above-post-cat-page addthis_tool" data-url="http://socialracemedia.com/use-artificial-intelligence-to-build-your-online-business/"></div>Artificial intelligence is revolutionizing tens of industries around the world. We are seeing its various applications in a number of industries, from marketing, customer service, manufacturing, …
Customer Service

4 Ways Facebook Messenger Ads Are Awesome

<div class="at-above-post-cat-page addthis_tool" data-url="http://socialracemedia.com/4-ways-facebook-messenger-ads-are-awesome/"></div>Remember when one billion was cool? Well, Facebook recently surpassed two billion monthly active users on their site. But that’s not good news. Not for you …
Customer Service

with Social Care No Response is The Worst Response

<div class="at-above-post-cat-page addthis_tool" data-url="http://socialracemedia.com/with-social-care-no-response-is-the-worst-response/"></div>geralt / Pixabay New York Times best-selling internet entrepreneur, Jay Baer calls social customer service a “spectator sport.” That’s because, on social media, your customers are …