Category: Customer Service

Customer Service

Why Does Your CEOs Story Matter

<div class="at-above-post-cat-page addthis_tool" data-url="http://socialracemedia.com/why-does-your-ceos-story-matter/"></div>Let the CMO and the marketing team figure out the story. Right? Many CEOs don’t spend much time thinking about their brand story. As a CEO, …
Customer Service

T Mobile Heads Into Pay TV Fray 12 14 2017

<div class="at-above-post-cat-page addthis_tool" data-url="http://socialracemedia.com/t-mobile-heads-into-pay-tv-fray-12-14-2017/"></div>by Aaron Baar , 42 minutes ago Having already disrupted the mobile telephone space plenty with its Uncarrier positioning, T-Mobile is turning its sights on pay-TV. …
Customer Service

Gdpr Readiness is All About The Data

<div class="at-above-post-cat-page addthis_tool" data-url="http://socialracemedia.com/gdpr-readiness-is-all-about-the-data/"></div>As the deadline for compliance with the EU’s General Data Protection Regulation (GDPR) nears, organizations are engaging in evaluations and audits to ensure their readiness. If …
Customer Service

for Quick Success with Account Based Marketing Begin with Your

<div class="at-above-post-cat-page addthis_tool" data-url="http://socialracemedia.com/for-quick-success-with-account-based-marketing-begin-with-your/"></div>Shutterstock For marketers, account-based marketing (ABM) is the hottest thing since sliced bread. Its popularity is not surprising given the results it’s producing for many companies. …
Customer Service

Customer Experience Continues To Get Worse

<div class="at-above-post-cat-page addthis_tool" data-url="http://socialracemedia.com/customer-experience-continues-to-get-worse/"></div>Customer expectations are rising much faster than organizations’ capacity to meet those expectations. The customer has awoken. For decades they have been comatose, anaesthetised by clever …
Customer Service

8 Customer Experience Metric Silos Mask Momentum

<div class="at-above-post-cat-page addthis_tool" data-url="http://socialracemedia.com/8-customer-experience-metric-silos-mask-momentum/"></div>Metrics selection can be the most pivotal decision you make in your customer experience management strategy. That’s because what gets measured gets managed. There’s a science …
Customer Service

5 Ways To Make Your E Commerce Start Up Thrive In 2018

<div class="at-above-post-cat-page addthis_tool" data-url="http://socialracemedia.com/5-ways-to-make-your-e-commerce-start-up-thrive-in-2018/"></div>Your customers are getting more sophisticated. Consumers are getting savvier. When it comes to your e-commerce start-up, you should be too. Photo: Coffee/Pixabay E-commerce is still …