While Black Friday was a huge event in the US, the shopping craze has penetrated the Singaporean & Hong Kong markets as we saw consumers flood into retail shops to grab the best deals. While many flooded physical stores, a significant number of shoppers found it much more convenient to obtain products online. This was evident as we looked into the number of Google searches for top e-commerce players and their deals.
To ascertain which e-commerce was most searched by Singaporeans & Hong Kong consumers, we utilised Google Trends and found the following insights. Similar as in the US, Amazon topped the charts.
Top e-commerce players in Singapore
Singapore’s top four e-commerce that garnered the most search interest within one hour (between 11.00PM, 23 Nov and 12.00AM, 24 Nov 2017):
1. Lazada: +75.4%
2. Amazon: +11.7%
3. Qoo10: +44.8%
4. EZBuy: +26.6%
Amazon & Lazada fought head to head through Black Friday however, Amazon claimed the overall top spot in Google with the highest average search interest. Though Amazon was most searched amongst Singaporeans on Black Friday, Lazada generated the highest search interest when the clock struck 12:00am on Black Friday. Although the sale began on a conventional working day, that did not stop consumers from shopping at 12:00am onwards.
Prior Black Friday, EZBuy and Taobao were second and third runners up in search interest. However, Zalora leapfrogged both e-commerce on Black Friday as its garnered more search interest on Google probably due to its successful promotional initiatives.
By averaging the total search interest score, the top 6 most searched e-commerce on Black Friday in Singapore were:
Rank/E-Commerce/Search Interest Score
1. Amazon: 37.19
2. Lazada: 35.67
3. Qoo10: 21.48
4. EZBuy: 12.98
5. Taobao: 12.13
6. Zalora: 10.66
Top e-commerce players in Hong Kong
Various research and survey has revealed that Hong Kong consumers prefer to shop in physical stores on regular basis. However, consumers were more likely to shop online during sale periods such as the recent Singles’ Day and this was true on Black Friday as well. The rationale is simple, it is convenient and does not require shoppers to wait in long lines. From the retailers’ point of view, it’s the best way to market niche products to consumers who have specific needs.
Analysing search interest between 23rd and 25th November, we found the following key insights:
Amazon was most favoured by Hong Kong consumers on Black Friday with Taobao in second place. E-commerce that received the highest total average searches according to Google Trends:
Rank/E-Commerce/Search Interest Score
1. Amazon: 47.1
2. Taobao: 34.41
3. ASOS: 11.61
4. EBay: 9.02
5. Zalora: 5.11
Amazon was searched by consumers as it made available products and deals that is mostly unavailable in local physical stores. Part of Amazon’s success in Hong Kong was due to its diverse inhabitants that includes more than 330,000 expats that goes online to obtain products from their home country.
Adding to this point, we saw a high number of search interest for Amazon at 1:00am (on 25 November) as consumers were still searching for the best deals from the US. Assessing the most searched fashion e-commerce, ASOS was the most popular fashion website during Black Friday and garnered the most search interest when compared to competitors such as Zalora, Sephora and Yoox.
Utilising Google Trends, the findings for this study was garnered by analysing search interest of Singaporeans between 00:00, 23 November and 23:00, 25 November 2017. Data was garnered by comparing the search interest between the following terms: ‘qoo10, ‘lazada’, ‘amazon’, ‘ezbuy’, ‘taobao’ and ‘zalora’.
Similarly, the findings for Hong Kong were garnered by analysing consumers’ search interest between 00:00, 23 November and 23:00, 25 November 2017. Data was garnered by comparing the search interest between the following terms: ‘ebay’, ‘zalora’, ‘asos’, ‘taobao’ and ‘amazon’.
Numbers represent search interest relative to the highest point on the chart for the given region and time. A value of 100 is the peak popularity for the term. A value of 50 means that the term is half as popular. Likewise, a score of 0 means the term was less than 1% as popular as the peak.
Source: Customer Think